Randy Le Blanc, owner of All Star Adjusters USA in Pasadena, Texas

On March 29^th and on April 20^th 2012  McAllen Texas was hit with back-to-back hailstorms. Some homes were hit but there was some question as to whether the dates on the insurance claims were correct.  So Randy LeBlanc of All Star Adjusters, was called in to check things out. He examined the roofs, consulted his HailSwath, and figured out which claims were legitimate.  It’s just one example of how LeBlanc is able to save the day, because he has HailSwath to back him up.

LeBlanc works exclusively for the insurance carriers, analyzing claims to root out insurance fraud or incompetence on the part of the public adjuster. LeBlanc says, “I use hail and wind reports, and swaths to know that when I’m going out there, if I see areas that have heavy hail sizes reported and heavy winds I know that there’s most likely some damage and the adjuster either made a mistake or he did a good job.” He continues, “I use HailWatch reports and I write on my comparison reports that there is evidence or 1-inch or 2-inch or no inch hail in the area, it helps me support my findings.”

LeBlanc has seen cases where plaintiff’s attorneys ask for $35,000 in damages or even $100,000 to a roof on a house that’s only worth $35,000. “With y’all’s information I’m able to bring that with me to the table and stand behind that, and here’s why there is no damage. I have zero wind on that storm date of loss that their claiming, I have no hail at the time that they’re claiming, and my swath shows no cell. So maybe the mediator will help try to settle the deal for 10,000 instead of the 35,000 they were claiming.”

LeBlanc also prepares reports for the insurance companies’ lawyers to take to court in case of a trial. “They can take that to court or mediation and use that as their proof,” he adds.

LeBlanc says HailWatch’s great customer service is what keeps him coming back.  He has his Sales Rep’s cell number and says she’s even gotten him hail and wind reports on Saturdays and even Sundays. On more than one occasion, he has been able to step out of court, call HailWatch for an emergency report – get the information, and step right back into court to answer a question.

LeBlanc also uses HailWatch products to give educational seminars to insurance company attorneys – and to act as a mediator himself for adjusters who are battling over a claim.

Before he started using HailWatch, LeBlanc says he relied on NOAA reports that were often slow and imprecise – unable to tell him the size of the hail or how far away hail had fallen from a particular address.

Overall, LeBlanc says HailWatch helped him expand his business from simple damage report to analysis of appraisals, and he’s been able to expand from a 100 mile radius of his home base in Pasadena and open a second office in McAllen. “It’s been extremely, extremely helpful for us.”

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